People and Culture

Andy Nigel Devil Wears Prada

3 Essential Ingredients for a Great Customer Experience

Your market is no doubt crowded with competitors and competitive forces that inherently mean your business needs to differentiate itself from “the crowd”.  Customer “service” has long been considered table stakes in modern business.  I.E. If your customer service is poor, your business will go backwards, with a clear and defined customer experience you business is a long way toward differentiating itself from the pack.

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Gorbi 3

3 Proven Persuasion Tactics that Will Improve your Business

In business, persuasion is a process aimed at changing a person’s attitude or behaviour toward some event, idea, object, or other person(s), by using written or spoken words to convey information, feelings, reasoning, or a combination thereof.

A strong ability to persuade often translates to good leadership skills, good sales outcomes or good business outcomes.  There are many areas that persuasion can be applied within a business context.

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John Wooden

3 mistakes that will lead to great staff leaving

I am writing this post from personal experience. I have made all of these mistakes, and in a way I am probably writing this as a personal manifesto.

I have made the glaringly obvious realisation that coaching and leading is not a generic toolset that you apply globally throughout your business.

In actual fact it is a mindset that requires customisation for each person you are leading. Through a variety of different circumstances, people have developed different learning styles and different motivational drivers.

A generic application of a coaching and leadership toolset relies on you employing an army of “drone bots”, and your business loses the power of diversity. Continue reading…

Skateboarding Business Man

Skateboarding is the new cycling

There is a well-worn cliché about cycling being the new golf. Business people all over the world seemed to have given up the golf course and taken up cycling as a new way to network. The oxford dictionary has even recognised the proliferation of middle-aged cyclists, MAMILs – Middle Aged Men in Lycra. Continue reading…

2007 NFL Draft

6 ways to avoid recruitment anxiety

Everyone reading this is fully aware of the huge benefits great employees bring to a company and the massive disruption and cost that bad hires cause. With the stakes being so high, recruiting employees is one of the most stressful and high anxiety tasks within a business.

How do you minimise the stress and anxiety of recruiting employees and how do you maximise your chances of absolutely nailing the recruitment game?

Let me outline six things that you can implement almost immediately that will give you renewed confidence in your recruitment outcomes. Continue reading…

President George Bush

9 Habits That Lead to Terrible Decisions

Early in September, the global leadership consultancy Zenger Folkman published an article in the Harvard Business Review titled – 9 Habits That Lead to Terrible Decisions. Based on the 360 degree feedback for 50,000 leaders worldwide, it’s a fantastic read and I have summarised their findings in this post so let’s get straight into it! Continue reading…

Logic IT Specialists Boardroom

Purpose and Passion – A Key Strategic Winner

When I think about our absolute ultimate goal for Logic – it isn’t actually to be the biggest or the fastest or any other typical business goal. Of course Logic must be profitable and valuable, however that is a result of all of our actions rather than why we do those actions. Continue reading…

Logic Culture

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