Better IT service – our client continues massive, growth, supported by Logic.
A high growth Mining Supplies business was experiencing unacceptable server speeds and very slow response times from their IT provider.
Logic was called in to undertake a full technical appraisal of their environment which uncovered some serious shortcomings.
The Problem
With their recent and projected growth – our brand new client required computer infrastructure that could support their daily operations efficiently PLUS cope with their requirements over the coming years.
Additionally the client was engaging their prior IT provider on a “break fix” basis – i.e. when something broke, the IT provider attempted to fix it. The client experienced unnecessarily long lead times for resolution and in many instances they wasn’t an effective solution at hand when required.
The resolution
Logic planned a solution to their server speed issues and implemented it with no disruption to the business.
Our client also engaged Logic to provide ongoing support by engaging with our Managed IT Services. Now all technical problems are handled by Logic. Every service request is managed efficiently, with full transparency and managed to a set of Key Performance Indicators.
The key results
- Measured staff IT satisfaction improved by 82% across three offices.
- 93% of reactive service issues now resolved within 2 days.
- Number of reactive service issues logged reduced by 41%
